FAQs

Are these Q&As real?

No. This is demonstration content, designed to showcase how pages could look with your own content. You can try this Shopify theme for free.

 

I have a specific question about a product, what should I do?

Information about sizes, product composition and wash-care instructions can be found on the individual product page. However if this does not answer your question no problem, we’re here to help, send us an email here.

 

Can I add additional items to an order I have placed?

We are sorry to advise once an order has been processed we are unable to edit it. The quickest and simplest thing to do is to place another order with the wanted items or let us know as soon as possible here if you wish to cancel your order.

When do you charge me?

All payments are processed upon completion of the online checkout process. If you pay for an item and we can't deliver for any reason, we'll give you a full refund - take a look at our returns policy for full details of our refunds process.

 

Can I use more than one discount code per order?

No, only one discount code or voucher can be used per online order. This includes all discount vouchers and delivery vouchers as well as loyalty gift vouchers. If you have more than one to use, we recommended selecting the one that works out best for you and using that towards payment for your order; or alternatively, where possible, place more than one order if you wish to utilise more than one discount code or voucher.

 

Can I change the delivery address of my order?

If you would like to change the details of the delivery address specified when placing the order, please contact our customer services team as soon as possible, you can do this by emailing us here. Please ensure you include your name and order number in your email. Please be aware once an order has been processed, we are unable to change the delivery (or any other) details within it.

 

What is the returns policy for online orders?

If for any reason you are not completely satisfied with your online purchase, simply return the item(s) to us using the postal details here. These item(s) need to be received by us in their original condition. Once received by us, returned item(s) will be inspected by our warehouse team. Should we be unable to process your refund due to the item being worn, washed or missing any labels, the affected item(s) will be returned to you.

 

Can I order from overseas?

Yes! We are based in and post from the UK; all of our current delivery destinations and postal charges can all be found on our delivery page.